Operation: Storm Ready
We’ve learned to be ready for anything
And, we stand storm ready
More than 15 years ago, our storm response throughout the historic 2005 hurricane season, including Hurricane Katrina response reinforced our commitment to be ready for anything. Since then, we’ve dedicated even more time, training and resources to anticipate the needs of our customers and communities before, during and after major weather events. We are prepared to get your lights back on safely and as quickly as possible when severe weather strikes. We rely on our continuous planning, preparation and training.
As a storm approaches, we ramp up support
When forecasts seem daunting, we stand ready. We have a proven plan of continuous preparation, planning and training. As severe weather threatens, we monitor, mobilize and act. Most important is the safety of those living and working in communities hit by big storms or severe weather.
- Mutual assistance: It takes an army to restore a village. Entergy partners with other utilities in mutual assistance agreements, in preparation of restoring widespread outages that occur after severe weather. When a major storm hits, other utilities in mutual assistance agreements lend a hand to each other. Entergy crews have traveled as far as New York, Kansas, Oklahoma and North Carolina to get the power back on.
- Resources and logistics: We secure and mobilize our crews, contractors and mutual assistance partners. Local infrastructure may not be intact following a major storm, and when a storm hits the affected area can’t always accommodate an influx of thousands of restoration workers. Hotels, restaurants and fuel for vehicles may not be available, for example. That’s where we come in, and set up staging sites, or base camps, that provide lodging, dining and sanitary facilities for workers in the field, as well as vehicle maintenance and supply depots. These sites are usually set up within 24 hours of the weather event.
- Storm support staff: Line and vegetation crews may be the most visible part of the restoration, but many other employees are working behind the scenes, too. Entergy employees across the company have a storm duty, many working at critical locations including staging sites, dispatch centers, customer service centers and material supply sites. Collectively, we provide the support needed to keep the restoration moving.
It’s a year-round commitment: Storm preparations 365 days a year
We prepare for the worst of what Mother Nature might bring, because our customers live in areas prone to severe weather. We know that weather impacting our region is increasing in strength and occurring with greater frequency.
When a weather threat is confirmed, Entergy uses weather forecasts and computer models based on knowledge from past storms to predict an estimated duration and number of outages that could occur. We follow a very detailed, rehearsed plan that has worked well for us during storm recovery. Every storm is unique, so while plans are rehearsed and in place, we also adapt to ever-changing conditions brought by severe weather.
- Inspections: Inspections of the grid and our facilities are conducted. And use infrared cameras and drones to inspect power lines and look for “hotspots” and other areas that might be likely to fail.
- Maintenance: As we identify areas to upgrade equipment, we’re replacing outdated equipment with more reliable and modern infrastructure. For example, we target areas where customers have frequent or repetitive issues.
- Vegetation: Trees and other vegetation are a leading cause of power outages. “Sky to ground” vegetation trimming is part of our process, which removes tree limbs that would normally have been above the power line and outside our standard trimming scope. Satellite imagery and computer modeling is used to help predict when trimming may be needed. Learn more about our tree trimming activities.
- Industry collaboration: Mutual assistance companies meet annually to strengthen their partnership. Entergy participates in four different mutual assistance organizations. Learn more about our mutual assistance agreements.
- Training: Annual readiness drills and training, such as computer-based and event tabletops are conducted to promote and test awareness. Lessons learned are conducted following each major storm, with associated actions taken across the company.
Call 1-800-ENTERGY (1-800-368-3749) to report downed lines