News Center > Entergy Mississippi Announces New Customer Service Leaders
Entergy Mississippi Announces New Customer Service Leaders
JACKSON, Mississippi – Several experienced Entergy Mississippi leaders will fill key roles as the company sharpens its focus on customer service and builds the utility of the future:
- Jeanine Brooks, senior manager of distribution operations, southern region. A native of Brandon, Brooks began her career with Entergy Mississippi in 1989 and has served as construction manager since 2016. She has held roles in several departments, including the customer contact center and distribution operations. In her tenure with the company, Brooks’ work has included customer issues resolution, design, reliability, distribution line supervision, safety and project management. She earned a bachelor’s degree in business administration from Mississippi College in 2015.
- Martin McGee, manager, customer service support. McGee has more than 31 years of experience with Entergy. He has been an effective supervisor in several roles in the company, from engineering to the customer service center. McGee also brings extensive knowledge in engineering design, customer service account management, rate schedules, contractor oversight, reliability, project management and customer service policy application to the position. He has a Bachelor of Science in electrical engineering from Mississippi State University.
- Robbie Kemp, customer service representative, Madison County. Kemp joined Entergy in 1986 as a marketing representative, served in the design and credit and collections departments, and has held many different roles within the customer service organization. She holds a Bachelor of Science in business administration from the University of Southern Mississippi and a master’s degree in organization and management from Capella University.
- Tammy Rankin, customer service representative, Clinton. Rankin joined Entergy in 1995 and has served in numerous roles in customer service, distribution, and credit and collections. She holds an undergraduate degree in psychology and a master’s degree in management in business from Belhaven University. Rankin is pursuing a doctoral degree in business management with an emphasis in human resource.
Entergy Mississippi, LLC provides electricity to approximately 450,000 customers in 45 counties. Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of approximately $11 billion and more than 13,000 employees.